Returns & Exchanges
At Monticello Shop, we want you to be completely satisfied with your home decor and furniture selections; if an item doesn't meet your expectations, you can return it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a return authorization.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing