Frequently Asked Questions
Everything you need to know about bringing Monticello style to your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require white-glove delivery, which typically arrives within 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, the Monticello Shop ships within the United States and Canada. We are working on expanding our international shipping options in the near future.
What is your return policy for home goods?
We accept returns on most items within 30 days of delivery, provided they are in original condition. Please note that custom-made or final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment's progress.
Are your products sustainably sourced?
We prioritize working with artisans and manufacturers who use sustainable materials and ethical production methods to ensure high-quality, eco-friendly products for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.